Help with an order
For shipping, pickup, product condition, returns, exchanges, damaged items, or refunds, contact the seller from your Solrii order. The seller owns the product transaction and is responsible for fulfillment and customer service.
Help & Support
Contact & Support
The fastest way to get help depends on whether your question is about a seller's order or about Solrii itself.
Help with Solrii
Contact Solrii for account access, seller memberships, technical problems, marketplace safety, prohibited listings, privacy requests, or issues with the Solrii platform itself.
Seller support
Sellers should use their Seller Dashboard for store settings, products, orders, shipping, payment connection, membership billing, and fulfillment tools. If a platform feature is not working as expected, contact Solrii support with the store name, the page you were using, and a short description of what happened.
Membership and billing
Solrii Shop and Pro memberships are separate from product-sale payments. Sellers can manage their membership, payment method, invoices, plan changes, and cancellation from Plans & Billing in the Seller Dashboard.
Report a listing or safety concern
If you believe a product is prohibited, counterfeit, stolen, dangerous, fraudulent, or otherwise violates Solrii policy, use the reporting tools available on the listing when possible and include enough detail for the issue to be reviewed.
For the marketplace rules, see the Prohibited Items Policy.
Privacy and legal requests
Questions about personal information should reference the Privacy Policy. Other questions about use of the marketplace should reference the Terms of Use.